How do I return an item?
Our returns policy lasts 14 days. If 14 days have gone by since you received your parcel, unfortunately we can’t offer you a refund or exchange. IMPORTANT: If your item will not make it to us within the 14 day policy, please DO NOT return your item to us. We will still be unable to refund you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be returned in the clear cellophane bag.
Several types of goods are exempt from being returned. We do not accept returns such as swimwear or lingerie.
To return your item, please send the parcel with recorded delivery. This covers yourself if there is any loss during postage does occur. Please keep your postage receipt safe until you have received email confirmation of your refund.
You will be responsible for paying for your own shipping costs for returning your item. Please note that all Shipping costs are non-refundable (including your original shipping costs) and can only be refunded if your item was incorrect or faulty.
Please ensure a returns/exchange form is included inside your parcel. If you do not have one, you can download the form here: Returns/Exchange form.
Please ensure this is accurately filled out and you have included your name and order number on the form (Your order number can be found on your invoice and your confirmation email). If you have any problems during this process, please email email@example.com.
Our Returns/Exchanges address is:
34 QUEENS ROAD
If you would prefer to print an address label, you can do so here: Address Label
When will I receive my refund?
Once your return has been received and inspected, as long as your item is in it's original condition, with tags and its original packaging, there is no reason why you will not be granted a refund. You will then receive an email notifying you that your refund has began to be processed.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 1-10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
If you need to exchange an item, send us an email at email@example.com and send your item to:
Lonely Style, 34 Queens Road, Sedgley , Dudley, West Midlands, DY3 1HJ.
I have received a faulty item / the wrong size / the wrong product...
We are extremely sorry for this. Email us at firstname.lastname@example.org and let us know the problem with your order. We then get a new/correct item shipped out to you asap and pay for the return of your faulty/wrong item. Items should be returned to:
34 Queens Road